Salitix CRO Ben Lewis Answers Top Questions
Discover how profit recovery experts at Salitix simplify claims for grocery suppliers, helping them recover payments from retailers efficiently and frictionless
Salitix Ltd positions itself as the only dedicated profit‑recovery auditor serving the grocery supply chain, offering suppliers a way to claim and recover payments from retailers without commercial friction.
How Salitix claims to simplify profit recovery
Ben, who helped set up Salitix in 2011 after years as a profit‑recovery auditor for Tesco, traces his career back to a stint as a reinsurance broker in the Lloyd’s market before moving into profit recovery in 2007. He is responsible for new business development at Salitix. He says the company’s selling point is “frictionless profit recovery.” The firm focuses on identifying, quantifying, presenting and negotiating errors that arise when suppliers and retailers exchange promotional funding, volume incentives or other trade spend. According to Ben, the process mirrors the “goods for resale audit” retailers already perform, allowing Salitix to pinpoint over‑payments that would otherwise remain hidden.
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Measuring success and the role of data
Success, he explains, is measured in “pounds and pence recovered” and in “systemic issues identified and rectified.” The firm argues that retailers have a data advantage because they control sales data and can commercialise it back to suppliers. By contrast, many suppliers lack robust methods for storing historic trading information, creating an imbalance that can cost them dearly.
He points out that a supplier without a solid email‑retention policy may struggle to locate communications from a former account manager, illustrating how data gaps can impede profit recovery. Salitix aims to give suppliers insight into the true value of their trade investments, which it says is essential for any business looking to maximise the value of those investments and improve their quality over time.
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In a cautious view of the market, the ongoing push for transparency may pressure retailers to adopt stricter audit standards, potentially expanding the pool of recoverable errors. If that trend continues, firms like Salitix could see higher demand, though the shift will likely depend on how quickly suppliers adopt professional audit practices.
Recovery matters.
